As a limitless extension of your in-house Human Resources Department, Member Support gives your employees knowledge and answers at their fingertips.

Guiding employees through the complexities of healthcare and employee benefit plans is just one role, of several, that your Human Resources Department plays on a daily basis.

To help alleviate these responsibilities, our Member Support team personalized customer service from insurance professionals who understand your benefit plans inside and out.

As a single point of contact accessible through a client specific toll-free telephone number and email address, we're able to assist your members in a variety of ways:

  • General benefit questions
  • COBRA services, support and questions
  • Enrollment assistance
  • Eligibility verification
  • Life changing events
  • And much more

For employees, understanding health benefits can be complicated and confusing. Our Member Support team will work hand-in-hand with your employees to proactively address benefit plan challenges, while avoiding the impersonal relationships employees often experience when contacting a traditional "call center."

For employers, Member Support aims to reduce your company's administrative costs, lessen HIPAA liability and provide access to personalized service and individual member resources, all in support of your human capital.

As with any of our solutions, we pride ourselves in providing responsive and superior service to improve the efficiency of your health and welfare benefit offerings.

 

CONTACT INFO

Shawn Pynes
Principal & Director, Employee Benefits Division 858.550.4983
Email

Gaynor Chattaway
Director, Member Support 858.587.7526
Email

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